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Home Reset Co. — Terms & Conditions

By booking a service with Home Reset Co., you agree to the following Terms & Conditions in full.

1. Satisfaction Guarantee. If any task included in your booking hasn’t been performed to our high standard, let us know within 24 hours of service completion and we will prioritise a return visit to re-clean the items or areas in question at no extra charge.

2. Package-Based Service Model. We deliver cleaning through outcome-focused packages, giving you predictable pricing and an efficient, tailored result rather than paying by the hour.

3. Customised Quotes. Anything beyond your quoted package must be re-quoted and scheduled separately. Misleading information about access, safety, or the condition of the home may result in a re-quote or a full-fee cancellation.

4. Booking Confirmation. Your booking is confirmed once details are finalised by email or phone. Same-day bookings must be placed at least 4 hours in advance.

5. Billing. A payment hold for the full service amount is placed on your card one day before your appointment and charged on the day of service. Unpaid completed services may be referred to collections and/or recovered through legal proceedings, including any additional recovery costs.

6. Pricing Accuracy & Authorization. The quote provided at the time of booking is based on the information you submit about your home and requested services. By completing your booking, you confirm that all information provided is accurate and complete to the best of your knowledge. If our cleaning team determines that the home or requested services differ materially from the information submitted and exceeds the estimated time, Home Reset Co reserves the right to adjust the final price by up to $50 without additional authorization. Examples include, but are not limited to:

• The home is larger than the square footage selected.
• Additional rooms, bathrooms, or living spaces were not disclosed.
• The home’s condition requires substantially more cleaning time due to excessive non-standard buildup in bathrooms/dishes/windows/etc.
• The property is occupied in a way that significantly increases cleaning time (ex. excessive clutter preventing normal cleaning access).

If the additional work required would increase the total by more than $50, we will contact you for approval before performing the additional work. You may choose to approve the revised price, modify the scope of service, or decline the additional work. Our goal is to provide your time back with quick booking, transparent and fair pricing, while ensuring every home receives the time and attention needed to meet Home Reset Co’s quality standards.

7. Our Cleaning Team. All team members pass a background check and complete training before service. Home Reset Co. carries the relevant insurance. Please raise any concern with us directly within 24 hours rather than posting publicly.

8. Right to Refuse Service. We may refuse, cancel, or reschedule in cases of safety concerns, hostility, unsanitary conditions, or ongoing miscommunication. If a safe environment is not provided, the full fee applies.

9. Service Day Preparation. Please keep the areas to be cleaned accessible and reasonably free of clutter. Our technicians focus strictly on professional cleaning, not tidying or organising personal items.

10. Pets Policy. Please secure all pets for the duration of the service. We do not handle pet waste and are not liable for pets escaping.

11. Service Fees. Pricing may be adjusted at our discretion with no less than 14 days’ written notice, except where misleading information was provided.

12. Payments. Payment is due on the day of service. It is the client’s responsibility to keep a valid payment method on file with sufficient funds.

13. Satisfaction & Re-Service. In line with applicable consumer protection laws in the United States and the State of Arizona, we offer a re-service as part of our satisfaction guarantee. All concerns must be reported no later than 24 hours after service delivery.

14. Lockouts & Cancellations. Cancellations made within 24 hours, or lockouts where our team cannot access the home, incur the full fee.

15. Cancellation by Home Reset Co. If we cancel with less than 24 hours’ notice, your next service is 50% off (unless you decline our alternative team member or time).

16. Supplies & Equipment. We bring our own tested supplies and equipment. Specific products (e.g. for allergies) should be discussed and provided at booking.

17. Breakage, Damage & Loss. We are an insured business with documented processes. Please report any concern directly to us within 24 hours. We have zero tolerance for theft and will work with you to resolve any legitimate concern.

18. Photo & Video Usage. You agree we may use before-and-after content for training and marketing, never in a way that identifies residents or creates a security risk.

19. Weather & Holidays. Service may be rescheduled during severe weather. We do not operate on public holidays or over the end-of-year holiday period.

20. Non-Solicitation. You agree not to solicit or privately hire our team members.

21. Intellectual Property. Our business model, branding, and methods remain our intellectual property.

22. Referral Bonus. Refer a friend who books and you both receive $50.

23. The Good Neighbor Fund. 2% of every service provides free home cleanings for Arizona families going through a difficult season.